Entering the World of Individual Routines: The Affordances of Mobile Applications

The IS discipline has a long tradition in investigating how new technologies affect work practices, but has mostly focused on the organizational level. With mobile applications, we are facing a new technology wave that is centered on the individual users. Despite their popularity, mobile applications' possibilities to enhance an individual’s knowledge, skills, and competence in daily work practices have not been studied in a systematic way. Building on the concept of routines from organizational theory and insights from two field studies, we investigate mobile applications acting as material artifacts and their possibilities of goal-oriented actions in individual routines. Our main contributions are the extension of Pentland & Feldman’s generative system model and a set of affordances that mobile applications bring to individual routines. Our findings complement recent studies on routines at the organizational level and contribute to enhance artifact design knowledge for mobile applications beyond “interaction design”.